Fire is an ever-present threat to businesses in the Thames Valley. According to the Buckinghamshire & Milton Keynes Fire & Rescue Service, there were 1,096 999 calls in March 2016 alone, with 512 emergency incidents attended in that month by the fire services. Prevention and safety are critical considerations for businesses, and fire protection must be compliant with UK regulation. Plenty of fire services companies promise to help make your premises more secure and safer. But how do you choose between them? Follow this guide to choose the best fire services provider for your business needs.
Ask About Reputation
Take a close look at how long the company has been in business, and what reputation it has in the local area as well as with business customers. Are there customer testimonials available? Do you know how many – roughly – customers the firm has? You need to choose a provider that is reliable and trustworthy, and reputation is a big part of that.
Check Product Knowledge
The company must be knowledgeable about the products it supplies, able to advise on what system is best for you, and able to answer any questions you have. Find out what products the company offers and how they configure systems – are there integrated systems available that will cover all areas of your fire safety, for example emergency lighting and aspects of the system that help you comply with the Disability Discrimination Act? A company like epwltd.co.uk offers a range of integrated fire protection services for business.
How Do They Decide?
Does the company carry out a risk assessment so they can fully advise you on what you need to do to meet legal requirements? It is especially important that an advisor is on hand to tell you exactly what you need to do to make your building safe. Does the advisor listen to your needs and your concerns, and take your budget into account?
Look at Customer Service
Check to see what kind of customer support is provided by the company. You may need am monitoring service, or simply the opportunity to call and ask questions if you are having problems with any aspect of the service. Maintenance calls should be swiftly answered and repairs made quickly when needed. Is there any level of out-of-hours support? Check support levels as it will make a difference to your overall experience if you can easily contact a person to deal with an emergency or other problem you are experiencing. Ensure that the staff contracted by the company are competent and experienced – how does the company select their staff? What training do they get?
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