Category: customer-service

Should You Feel Guilty About Shipping Jobs Overseas?

Everyone has noticed a trend in the last few decades of businesses trying to reduce costs in any way they can. Sometimes this means having to cut down on marketing and advertising costs. Other times, it involves the painful decision to let some valuable employees go to reduce overhead. It can also involve cutting down on perks, ranging from the seemingly innocuous, such as free coffee, to more substantive expenses, such as large company events. However, sometimes even more drastic measures are taken: Read more [...]